At SnugMart.com, we understand how important it is for you to know where your order is at all times. That’s why we provide a simple and convenient order tracking system to keep you updated on the status of your shipment. Below, you will find everything you need to know about tracking your order with us.

1. How to Track Your Order

Once your order has been shipped, you will receive an email notification with a tracking number and a link to the carrier’s tracking page. You can use this tracking number to follow your package's journey and get real-time updates on its location and estimated delivery time.

2. Tracking Information

The tracking number provided will be linked to the shipping carrier’s tracking system (e.g., UPS, FedEx, DHL, etc.). Simply click on the link in the email, enter the tracking number on the carrier’s website, and you will be able to see:

• The current location of your package

• The delivery status

• Estimated delivery time

• Any delays or exceptions during transit

3. Tracking Delays or Issues

If your tracking number isn’t showing any updates or if there’s a significant delay, don’t worry! Sometimes, shipping carriers may experience delays in updating their tracking information. If you’re concerned, feel free to reach out to our customer support team. We will help investigate the issue and provide you with the most up-to-date information available.

4. No Tracking Information Yet?

If you’ve just received your shipping confirmation and tracking number, please allow up to 24 hours for the tracking information to be updated in the carrier’s system. During this time, your order is being processed and shipped out.

5. Lost or Damaged Packages

In the rare event that your package is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to investigate the situation and offer a resolution, such as a replacement or refund, depending on the situation.

6. Contact Us for Help

If you need further assistance tracking your order, or if you have any concerns about its status, please don’t hesitate to reach out to our customer support team. We are always happy to help and ensure that your order arrives safely and on time.