1. Order Processing Time

Once you place an order, our team will quickly process and prepare it for shipment. Orders are typically processed within 1-2 business days. Please note that orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods and Delivery Time

We offer a range of shipping options to meet your needs:

• Standard Shipping: Estimated delivery time is 5-7 business days, depending on your location.

• Express Shipping: For faster delivery, we offer Express Shipping, with an estimated delivery time of 2-3 business days.

• Same-Day Shipping: In select areas, we offer same-day shipping for orders placed before 12 PM. This option is available for local deliveries only.

Please note that delivery times may vary based on factors such as location, product availability, and unforeseen delays (such as weather or logistical issues).

3. Shipping Costs

Shipping costs are calculated based on the size, weight, and destination of your order. You will be able to see the shipping cost at checkout. Additionally, we offer free shipping on orders over a certain amount (please check our promotions page for more details on free shipping offers).

4. Shipping Restrictions

Currently, we offer shipping to most locations. If you are located outside of our service area, please contact us to inquire about possible shipping options. We are continuously working to expand our delivery areas.

5. Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to check the status and location of your package at any time. If you have any issues with tracking or delivery, please feel free to reach out to our customer support team.

6. Delivery Issues

While we work hard to ensure timely delivery, there may be occasional delays due to unforeseen circumstances such as weather or shipping delays. If your package is delayed or damaged during transit, please contact us immediately, and we will assist you in resolving the issue as quickly as possible.

7. Packaging

We take great care in packaging our products to ensure they arrive safely and in perfect condition. Fresh fruits are packed with proper insulation to maintain freshness during transit. Snacks and other items are securely packaged to prevent damage.

8. Returns and Exchanges

If there is an issue with your order, such as damaged items or incorrect delivery, please contact us within 7 days of receiving your order. We will assist you with returns, exchanges, or refunds as needed.

9. Customer Support

If you have any questions or concerns about shipping, please feel free to contact our customer support team. We are here to assist you and ensure your shopping experience with SnugMart.com is as smooth and enjoyable as possible.